Shipping /return /refund policy
We will attempt to ship most orders within 24 hours excluding weekends or holidays.
International and EU orders ship via Priority mail, EMS or DHL based on weight. Customer will be provided with tracking number. Shipment to countries with tropical clima will be in isolated pack and with cooling inlets. After receiving all products must be placed into refrigeratot to +5° C.
All Items are shipped safely and in manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.
We will accepts returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse. The return must be within 15 days of the time of the purchase.
Peptides on the other hand, due to their fragile nature and us being to monitor how they were handled when they were out of care, could possibly degrade. We prefer not to accept returns of peptides due to this fact.
If you are missing an item or the item you receive is damaged, then please contact us and we will sent out a replacement free of shiping cost to you.